Terms of Service

2.1 Authentication & Data Collection

To place orders on ApnaMenu, customers must register using their valid Indian mobile phone number. Authentication is conducted via One-Time Password (OTP). Customers provide their current delivery location (via GPS or manual pin) to calculate delivery feasibility and distance. Profile photos are optional and can be uploaded from the device gallery.

2.2 The 2-Step Order & Payment Flow

2.3 Cancellation Rules for Customers

• Pre-Payment Cancellation: Customers can freely cancel any order request prior to making payment with zero penalty or cancellation charges. If payment is not completed within the allotted window after seller acceptance, the order auto-cancels.
• Post-Payment Cancellation: Once payment is confirmed, the kitchen immediately commences food preparation. Because food is customized and perishable, in-app customer cancellation is strictly disabled once paid. In exceptional emergencies, customers may contact ApnaMenu Admin Support.

2.4 Delivery Acceptance & Availability

Customers must ensure they or an authorized representative are available at the provided delivery address and reachable at the registered mobile number during the delivery window.

3.1 Zero Commission Guarantee

ApnaMenu champions a fair culinary marketplace by charging 0% platform commission on food menu prices. Kitchen Partners receive 100% of the price they set for their food items.

3.2 Onboarding & Information Required

Kitchen Partners provide Seller Name, Restaurant/Kitchen Name, Kitchen Coordinates (captured via device current location to establish precise kitchen geofencing), and Kitchen Banners/Photos (uploaded from pre-made templates or photo gallery).

3.3 Order Acceptance & Mandatory Preparation

• Sellers possess complete discretion to accept or decline incoming order requests before customer payment.
• Strict Non-Cancellation of Paid Orders: Once a seller accepts an order and the customer completes the payment, the seller is legally obligated to prepare and package the food. Sellers cannot cancel paid orders through the application.
• In catastrophic emergencies (e.g., kitchen fire, severe injury), the seller must immediately contact ApnaMenu Admin Support. If an order is forcefully cancelled by Admin due to seller default, the customer receives a 100% full refund. Repeated unfulfilled orders will result in permanent seller account suspension.

3.4 Food Hygiene, Quality & Compliance

Kitchen Partners are independently responsible for maintaining strict food hygiene, sanitary preparation conditions, quality ingredients, and adhering to Food Safety and Standards Authority of India (FSSAI) regulations.

3.5 Escrow Wallet & 3-4 Hour Payout Processing

4.1 Independent Contractor Relationship

Delivery Partners engage with ApnaMenu as independent contractors on a principal-to-principal basis. Riders choose their active hours, work on their own schedule, and utilize their own personal registered vehicles.

4.2 Background Location Requirement for Order Dispatch

4.3 ₹500 Refundable Security Deposit & COD Cash Buffer

4.4 Delivery Earnings & 100% Fee Pass-Through

ApnaMenu passes 100% of delivery fees and platform convenience fees to the delivering partner (to the Rider when a rider delivers, or to the Kitchen if self-delivered). Riders earn transparently per completed delivery based on distance and order parameters.

4.5 Rider Payout Withdrawals (3-4 Hours Timeline)

Riders can withdraw their accumulated earnings via Phone Number (PhonePe/GPay), direct UPI ID, or UPI QR Code. Payouts are disbursed to the rider's bank account/UPI within 3 to 4 hours of request submission.