Privacy Policy
How ApnaMenu collects, handles, and safeguards personal data for Customers, Kitchen Partners, and Delivery Riders.
📍 Prominent Location Data Notice (Google Play Compliance)
ApnaMenu collects location data to enable hyperlocal food delivery, proximity search, and real-time delivery tracking. For Delivery Riders, location data is accessed in the background ("Allow all the time") to assign nearby food orders and broadcast live tracking to customers and kitchens while orders are active, even when the app is closed or minimized.
Overview & Application Scope
This Privacy Policy describes how ApnaMenu (operated by Vishal Shivhare, "we", "our", or "us") collects, uses, processes, and protects your information across our ecosystem of applications:
- ApnaMenu (Customer App - com.apnamenu.customer): Food ordering and hyperlocal discovery for customers.
- ApnaMenu Restaurant (Seller App - com.apnamenu.restaurant): Menu and order management platform for verified kitchen partners.
- ApnaMenu Delivery Partner (Rider App - com.apnamenu.deliverypartner): Logistics and live order fulfillment app for delivery partners.
We respect your personal privacy. We never sell, rent, or trade your personal data to advertising brokers or third-party telemarketers.
Information We Collect (By User Role)
- Mobile Phone Number: Used exclusively for One-Time Password (OTP) login authentication, active order updates, and delivery contact.
- Delivery Location (Foreground Geolocation): Collected to display nearby home kitchens, estimate delivery duration, and provide riders with accurate navigation to your doorstep.
- Profile Picture (Optional): Uploaded strictly from your device photo gallery.
- Seller & Kitchen Details: Seller full name and Kitchen/Restaurant display name.
- Kitchen Coordinates (Current Location): Captured during kitchen setup from the device current GPS location to establish exact kitchen coordinates for customer discovery and rider pickup navigation.
- Food & Banner Images: Uploaded from preset design templates or selected from device photo gallery.
- Payout Withdrawal Details: PhonePe/GPay number, UPI ID, or UPI QR code image uploaded for processing 3-4 hour wallet earnings payouts.
- Rider Identity: Full name, mobile phone number, and optional profile photo (from gallery).
- Background Location Data ("Allow all the time"): Real-time GPS location collected continuously while online (foreground and background) to dispatch nearest restaurant orders, calculate delivery distance, and provide live tracking to the customer and kitchen.
- Financial & Deposit Records: ₹500 refundable security deposit record and preferred payout withdrawal information (UPI ID / PhonePe / QR Code) for 3-4 hour earnings settlement.
Prominent Background Location Disclosure (Rider App)
Google Play Policy Disclosure for ApnaMenu Rider App:
The ApnaMenu Rider App collects location data to enable:
- Automated Order Dispatch: Identifying your proximity to partner kitchens so you receive delivery requests for orders closest to your current location.
- Real-Time Delivery Tracking: Sharing live location coordinates with the ordering customer and food kitchen while an active delivery is in progress.
- Delivery Distance Calculation: Accurately calculating trip distance to ensure fair delivery payouts.
This location data is collected even when the app is closed, running in the background, or minimized, as long as the rider is marked as "Online". Location collection automatically ceases when the rider goes "Offline".
Device Permissions Disclosed
📍 Location (Foreground / Background)
Used for delivery routing, address confirmation, and rider dispatch. Background access is restricted solely to the Rider App.
🖼️ Photo Gallery / Media Storage
Used strictly when you choose to select a profile picture, kitchen banner, or QR code from your gallery. We do not access other media files.
🔔 Push Notifications
Used to notify you about order acceptance, payment requests, rider arrival, and withdrawal payouts.
🚫 No Intrusive Permissions
We do not request or access your device contacts list, microphone, SMS inbox, or continuous camera background recording.
Phone Number Privacy & Ephemeral Sharing
To coordinate delivery drop-off and pickup, phone numbers of the Customer, Kitchen Partner, and Delivery Rider are accessible to one another only during an active order cycle.
Payment Security & Gateway Integration
All online transactions are encrypted and processed through certified, PCI-DSS compliant payment aggregators (Razorpay).
- ApnaMenu does not collect, view, or store payment card numbers, CVVs, expiry dates, or banking credentials on our servers.
- Refunds for eligible cancellations are routed securely back to the original payment source via Razorpay.
Data Retention & Account Deletion (Google Play Compliance)
You have the full right to delete your ApnaMenu account and all associated personal data at any time:
How to Request Account Deletion:
- In-App Deletion Request: Open the ApnaMenu app or Rider app → Navigate to Profile Settings → Select Delete Account.
- Web Request: Visit our dedicated Account Deletion Page or email us at support@apnamenu.food.
⏱️ Requests are reviewed and processed within 5 to 7 business days to ensure all pending orders, wallet settlements, and COD collections are cleared.
Grievance Officer & Contact Information
If you have any questions or data privacy inquiries, please contact our designated Grievance Officer:
Grievance Officer: Vishal Shivhare (Founder, ApnaMenu)
Registered Address: Vijay Nagar Colony, Indorama, Madhya Pradesh - 454774, India
Email: support@apnamenu.food