Account Deletion & Data Retention
We respect your privacy and provide seamless methods to request the deletion of your account and personal data across our applications.
📱 Option 1: In-App Account Deletion Request (Profile Tab)
You can submit an account deletion request directly within the ApnaMenu App or ApnaMenu Rider App:
- Open the ApnaMenu App or ApnaMenu Rider App on your phone.
- Go to the Profile tab in the bottom navigation bar.
- Scroll down and tap on Delete Account.
- Confirm your deletion request.
✉️ Option 2: Request Deletion via Email / Web
If you have uninstalled the app or are unable to access your device, you can submit a manual deletion request:
Send an email from or referencing your registered mobile number to:
Email Subject: Account Deletion Request - [Your Registered Phone Number]
Our support team will verify your ownership and process the deletion within 48 hours of request confirmation.
🔍 What Data is Deleted vs Retained
✓ Permanently Deleted Data:
- Your phone number and authentication sessions
- Profile names, photos, and saved addresses
- Kitchen menu items, descriptions, and banners
- Rider live GPS location and vehicle data
⚖️ Data Retained for Legal Compliance:
- Past invoice & financial settlement records as required by Indian accounting & tax statutes.
- Reconciled payment transaction IDs to resolve chargebacks and fraud prevention.
⚠️ Notice for Kitchen Partners & Riders:
If you have pending wallet balances, active in-transit deliveries, or unreconciled Cash-on-Delivery collections, our team will settle all outstanding payouts or deposit refunds prior to final account deletion.