Shipping & Delivery Policy

📍 1. Hyperlocal Delivery Model

ApnaMenu operates exclusively on a hyper-local on-demand delivery network. Because meals are prepared fresh by home chefs, local tiffin kitchens, and neighborhood restaurants, deliveries are fulfilled within a localized radius (typically within 3 to 10 kilometers of the kitchen) to preserve food freshness, temperature, and hygiene.

⏱️ 2. Estimated Delivery Timelines

Typical delivery turnaround times range between 30 to 60 minutes from the time the customer completes payment:

*Delivery times may fluctuate during extreme weather, heavy traffic, or peak festival hours.

🤝 3. Delivery Partner Assignment & 100% Fee Pass-Through

Orders are delivered by independent ApnaMenu Delivery Riders or by the Kitchen Partner directly (self-delivery).

📱 4. Real-Time Order Tracking & Communication

Once your food is on the way, customers receive live GPS tracking inside the ApnaMenu app. You can view the assigned rider's real-time movement and contact them directly via phone to coordinate gate entries or landmark directions.

🚪 5. Customer Availability & Delivery Drop-off

Customers must ensure that their phone is reachable and that someone is available to receive the package at the address provided. If a rider is unable to contact the customer after waiting at the delivery location for at least 10 minutes, the delivery will be marked as unfulfilled, and no refund will be issued for custom prepared food.