💬 We're Here to Help•Fast Response Support
Contact Us & Support
Have questions about an order, kitchen partner listing, rider earnings, or platform features? Reach out to our dedicated support team.
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Customer Care
For order status, 2-step payment queries, delivery tracking, or refund requests.
Email Customer Support →👩🍳
Kitchen Partner Help
For 0% commission onboarding, menu setup, emergency cancellation, or wallet payouts.
Email Partner Support →🛵
Rider Fleet Help
For ₹500 security deposit assistance, 3-4 hr UPI withdrawals, and app background location help.
Email Rider Support →🏢
Official Merchant & Grievance Redressal
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Razorpay Merchant Standards.
Platform / Brand Name:ApnaMenu
Founder & Grievance Officer:Vishal Shivhare
Official Support Email:support@apnamenu.food
Registered Physical Address:Vijay Nagar Colony, Indorama, Madhya Pradesh - 454774, India
Customer Service Hours:Monday to Sunday, 09:00 AM – 10:00 PM IST
Response Time SLA:Initial acknowledgment within 24 hours; complete redressal within 7 business days.
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When reporting order-specific concerns, please include your Registered Phone Number and Order ID for expedited resolution.